Refund Policy

Transparent and fair refund process for our digital marketing services.

📅 Last Updated: January 2025

At Royal Infotech., we are committed to delivering high-quality digital marketing services. We understand that sometimes circumstances change, and clients may need to request a refund. This Refund Policy outlines the terms and conditions under which refunds are provided.

By engaging our services, you agree to the terms outlined in this Refund Policy, in addition to our Terms & Conditions.

1. General Refund Principles

  • Refunds are provided only for services that have not been started or completed
  • All refund requests must be made in writing via email to support@royalinfotech.online
  • Refund requests must be submitted within the eligible timeframe mentioned below
  • Refunds are processed to the original payment method only
  • Third-party costs (ad spend, tools, subscriptions) are non-refundable

2. Refund Eligibility by Service Status

The following table outlines refund eligibility based on the status of your service:

Service Status Refund Eligibility
Service not yet started✅ 100% Refund
Service started (less than 25% complete)⚠️ 75% Refund
Service started (25% - 50% complete)⚠️ 50% Refund
Service started (50% - 75% complete)⚠️ 25% Refund
Service over 75% complete❌ No Refund
Service fully completed❌ No Refund

📌 Note: Percentage of service completion will be determined by our team based on deliverables completed, hours invested, and work-in-progress status.

3. Non-Refundable Items

The following items are not eligible for refunds under any circumstances:

  • Third-party advertising spend (Google Ads, Microsoft Bing Ads, Meta Ads, LinkedIn Ads)
  • Subscription fees for third-party tools (SEO tools, analytics platforms, email marketing software)
  • Domain registration, hosting, and SSL certificate costs
  • Content already published or delivered (blog posts, articles, videos)
  • Completed strategy sessions, consultations, or audits
  • Custom design work or creative assets already delivered
  • Setup fees or onboarding charges

4. Refund Request Timeline

  • Within 7 days of purchase: Full refund if service has not started
  • Within 14 days of purchase: Partial refund based on work completed
  • After 14 days: Refund eligibility assessed on a case-by-case basis
  • Monthly retainer services: Refund requests must be made before the 5th of the current month

5. How to Request a Refund

To request a refund, please follow these steps:

Send an Email

Email us at support@royalinfotech.online with the subject line "Refund Request - [Your Order ID]"

Provide Details

Include your full name, order/invoice number, service name, date of purchase, and reason for the refund request.

Wait for Acknowledgment

Our team will acknowledge your request within 2 business days and may ask for additional information if needed.

Review & Decision

We will review your request and communicate our decision within 7 business days.

Refund Processing

If approved, the refund will be processed within 7-10 business days to your original payment method.

6. Refund Processing Time

  • Once approved, refunds are initiated within 2 business days
  • The refunded amount may take 7-10 business days to reflect in your account
  • The actual time depends on your bank or payment provider
  • You will receive a confirmation email once the refund is processed

7. Cancellation Policy

You may cancel ongoing services by providing written notice as follows:

  • Monthly Retainer Services: 15 days advance notice required
  • Project-Based Services: 7 days advance notice required
  • Ad Campaign Management: 7 days advance notice required

8. Chargebacks and Disputes

⚠️ Important: We encourage clients to contact us directly before initiating a chargeback with their bank or payment provider. Chargebacks initiated without prior communication may result in:

  • Immediate suspension of all ongoing services
  • Permanent account termination
  • Loss of eligibility for future refunds
  • Legal action to recover disputed amounts, if necessary

9. Exceptions & Special Cases

In certain exceptional circumstances, we may offer refunds outside the scope of this policy at our sole discretion. Such cases may include:

  • Service delivery failures caused by our team
  • Billing errors or duplicate charges
  • Services not delivered as per the signed agreement

10. No Refund for Results

✅ Please Note: Refunds are provided for undelivered services only. We do not offer refunds based on marketing results (rankings, traffic, conversions, or revenue), as these depend on factors beyond our control.

11. Policy Updates

We reserve the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page.

12. Contact Us

For any questions or concerns regarding this Refund Policy, please contact us:

Royal Infotech.

📍 Pathankot, Punjab, India

📧 support@royalinfotech.online

Business Hours: Mon - Sat, 9:00 AM - 6:00 PM IST